So I had a customer today...
And I just want to say.....
PAY YOUR CHANG FEE AND ADDITIONAL COST IF YOU WANT THE TICKET TO BE ISSUED.
Why don't they understand a simple concept that if you want to make a change then you would have to pay a price.
If the other airlines don't do it, then you can buy your ticket from them. We don't match fares, and we definitely don't match policies.
Oh, also, I don't get any extra pay by charging you so you can stop saying that I am stealing money from you. And you are most welcome to call back and talk to another agent but I am not calling you back.
Frankly, I don't care.
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